Shipping & Returns

Processing & Handling

Orders are typically processed within 1–3 business days. You'll receive a confirmation email when your order is placed and another with tracking once it ships. Orders placed on weekends or holidays are processed on the next business day.

Shipping

• We currently ship within the United States; additional regions may be added over time.
• Shipping options, rates, and estimated delivery times are calculated and shown at checkout based on your address.
• Delivery timelines are estimates provided by the carrier and are not guaranteed. Carrier delays, weather, and holidays are outside our control.
• Please check your shipping address carefully before you pay. Once an order has shipped we can't change its address, and we aren't responsible for orders sent to an incorrect address you entered.
• Orders with several items may ship together or in separate packages; each package will have its own tracking.

Changing or Cancelling an Order

If you need to change or cancel an order, email us as soon as possible with your order number. If it hasn't shipped yet, we'll do our best to update or cancel it. Once it has shipped, it can no longer be cancelled.

Returns & Refunds

Returns are accepted only for items that arrive damaged or defective. We don't accept returns or exchanges for change of mind, or because an item wasn't what you expected.

• Contact us within 7 days of delivery at 78branchestarot@gmail.com with your order number, a description of the problem, and clear photos of the item and its packaging.
• If your return is approved, we'll email you instructions. Please don't send anything back before we do.
• Approved refunds are issued to the original payment method, including the original shipping charge, once we've confirmed the item is damaged or defective.
• Because crystals are natural, minor variation in color, size, and shape is expected and is not considered a defect or damage.
• Little Branches kits follow the same policy.

Damaged or Defective Items

If your order arrives damaged or an item is defective, contact us within 7 days of delivery with your order number and a photo, and we'll make it right.

Lost or Missing Packages

If your tracking shows delivered but you haven't received your package, first check with neighbors and your household, then contact the carrier. If it still can't be found, email us and we'll help.

Questions

Email 78branchestarot@gmail.com. See also our Terms of Service. Checkout, payment, and order confirmation are handled securely by Shopify.